Your satisfaction is important to us. Should you find that the product(s) you ordered do not meet your 100% satisfaction, you may return your items to us. Please refer to the following requests below.

The following items cannot be returned:

1. Any item not in resalable condition due to being opened or damaged by the customer
2. An item that has been installed in a repair
3. The order was completed (shipped) more than 60 days ago, or more than 30 days ago for defective items
4. Special order items

Our return policy is as follows:

Returns on wrong items or items damaged in shipping:
USA Vacuum, LLC covers all costs of replacing items that are either shipped incorrectly or are damaged in transit. We will ship a replacement right away and there will be no extra charges for shipping or merchandise. We will include a prepaid return shipping label with the replacement shipment to return the bad items to us.

Returns on incorrectly ordered items or unwanted items:
If you accidentally ordered a wrong part or if you no longer want an item you ordered, it is returnable for up to 60 days after the original shipment date. A restocking fee of 15% may be assessed for this type of return and return shipping is the responsibility of the customer. Returned items must be in as-new resalable condition. It is not possible to return an item more than 60 days after the original shipment date without approval.

Returns or exchanges on defective items:
We provide a 30 day warranty on all our products. If you received an item, installed it, and it was defective you can return it for up to 30 days for either a refund or a replacement.

NOTE: Please contact us for return authorization and further instructions on how to return items prior to returning any merchandise.